Manitou Receives 12th Consecutive CSI Award
LANSING, Michigan. — Manitou Boats is pleased to announce that they are once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service. The 2013 Marine Industry CSI Award in the Pontoon Boats category marks the 12th consecutive CSI awarded to Manitou Boats.
The NMMA, the nation’s leading boating trade association, represents a wide range of businesses in the marine industry. They recognize manufacturers that actively monitor and measure customer satisfaction levels and then take actions to further improve customer satisfaction. The CSI Awards only recognize boating manufacturers that maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction.
Manitou Boats is one of 29 boating manufacturers to receive this award, which they earned in the Pontoon Boat category.
"Qualifying for the 12th consecutive year for this award is an honor. I believe our cutting edge product offering, lifelong employee base, loyal service oriented dealers and happy customer base are what make receiving this award possible," said Scott VanWagenen, President of Manitou Boats.
Manitou Boats understands that connecting with its customers to identify their personal needs for their pontoon boats is essential to provide them with the best customer service experience possible. We use this information to more accurately grade a customer’s opinion of their new pontoon boat, and improve customer satisfaction over time.