Lansing, Michigan – Manitou Pontoon Boats is thrilled to announce that they are once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service. The 2016 Marine Industry CSI Award in the Pontoon Boats category marks the 15th consecutive CSI awarded to Manitou Boats. This makes it every year since the awards inception.
The NMMA, the nation’s leading boating trade association, represents a wide range of businesses in the marine industry. They recognize manufacturers that actively monitor and measure customer satisfaction levels and then take actions to further improve customer satisfaction. The CSI Awards only recognize boating manufacturers that maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction.
“Qualifying for the 15th consecutive year for this award is an honor. This is our 30th year of business; we would not be able to say that without happy customers. I believe our cutting edge products, lifelong employee base, loyal service oriented dealers and happy customers are what make receiving this award possible,” said Scott VanWagenen, President of Manitou Boats.
Manitou understands that connecting with its customers to identify their personal needs for their pontoon boats is essential to providing them with the best customer service experience possible. We use this information to more accurately grade a customer’s opinion of their new pontoon boat, and to improve customer satisfaction moving forward.
Today we shot our new SES floorplans at a studio in Auburn Hills, MI. The new floorplans were launched in late December, making it difficult to get outdoor pictures in Michigan. By using the studio, we avoided the weather and were able to shoot each floorplan by plugging components in and out of the boat as we shot them.
We’re excited to announce new dealers for the 2013 year. Below is the list of who we have signed so far, including our first ever dealers in Quebec and Manitoba.
|The Nautic Group||625 Hwy. 146||Kemah||TX||77565||U.S.A.||281-334-2628||www.nauticgroup.com|
|Country Corner Marine||1199 River Hwy.||Moorseville||NC||28117||U.S.A.||704-664-1134||www.countrycornermarine.com|
|Rockingham Marina||635 Rockingham Rd.||Johnson City||TN||37615||U.S.A.||423-408-3215||www.rockinghammarina.com|
|Koopers Cars and Marine||10538 E M-89||Richland||MI||49083||U.S.A.||269-629-4979||www.kooperscarsmarine.com|
|Tailwalker Marine||2903 Highmarket St.||Georgetown||SC||29440||U.S.A.||843-527-2495||www.tailwalkermarine.com|
|Breezy Boat City||2816 Gulf Breeze Pkwy.||Gulf Breeze||FL||32563||U.S.A.||850-934-6010||www.breezyboatcity.com|
|Kentuckiana Yacht Sales||5888 Hwy. 641 N.||Gilbertsville||KY||42044||U.S.A.||270-703-1461||www.kentuckianayacht.com/|
|Enns Brothers||925 Lagimodiere Blvd.||Winnipeg||MB||R2J 3K4||CANADA||204-475-3667||www.ennsbros.com|
|Elitech Sport Evasion||1200 De La Gabelle||St. Etienne Des Gres||QU||GOX 2PO||CANADA||819-691-1773||www.elitechsportevasion.com|
As far back as Gavin Smith can remember, he used to sneak in his dad’s closet to borrow his professional camera. Putting his own film inside, he’d shoot a series of pictures and then carefully replace his dad’s roll of film. Eventually, he learned to use the camera better than his dad.
In high school, Gavin took art and photography classes. In college, he focused on video production and worked in that area for 12 to 15 years while still doing photography on the side.
Then, when digital cameras were introduced, he purchased all new equipment and started shooting more part-time weekend jobs, and people loved his photos.
“Within a year of digital being around I stopped doing video and started doing photography full time,” he said.
Ultimately, he calls it a hobby gone awry.
Believe it or not, 2013 is almost here and with the new year comes a new season of boat shows. Starting January 4, we’ll be attending shows all over America – in fact, we’ve got 49 events lined up. All our stops, hours, and show information can be found on our events page.
Our newest wave of SES pontoon designs is a little different than those of our traditional boats. The most recent floorplan offers a bar group, refrigerator, built in grill, and corean counter tops, which altogether resemble a bar or kitchen.
That’s right, folks. Keep your eyes open for a new Manitou Pontoon Boats brochure that will be emerging very soon.
So, what’s so great about it?
“This year we concentrated on providing the customers with all the information they need on the boats while at the same time maintaining an artistically creative, visually appealing brochure that makes you want to head out on the water in a Manitou during a warm summer day,” Greg VanWagenen, Manitou’s director of marketing and communications, said.
“High quality pictures, premium paper stock and expertly executed printing processes portray our boats as the high end premium brand that Manitou has become known for.”
In addition, he said they decided to go green with this brochure – it was printed with 100 percent wind power.
Here’s a preview of some of the great photos: