Lansing, Michigan – Manitou Pontoon Boats is delighted to announce that they are once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service. The 2018 Marine Industry CSI Award in the Pontoon Boats category marks the 18th consecutive CSI awarded to Manitou Pontoon Boats. This makes it every year since the awards inception.
The NMMA, the nation’s leading boating trade association, represents a wide range of businesses in the marine industry. They recognize manufacturers that actively monitor and measure customer satisfaction levels and then take actions to further improve customer satisfaction. The CSI Awards only recognize boating manufacturers that maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction.
“Receiving the 18th consecutive award is an honor. We have built pontoon boats for over 30 years now; we would not be able to say that without happy customers and the best employees in the industry. The CSI program allows us to monitor our product satisfaction in near real time which is Critical to improvement” said Cory Highfield, General Manager of Manitou Pontoon Boats.
Manitou understands that connecting with its customers to identify their personal needs on their pontoon boats is essential to providing them with the best customer service experience possible. We use this information to more accurately grade a customer’s opinion of their new pontoon boat, and to improve customer satisfaction moving forward.
Manitou’s flagship model is destined to become a modern classic.
BY ALAN JONES
Manitou is one of the builders that has made twin-outboard pontoons more mainstream than anyone would have imagined a few years ago, which makes sense given the pontoon’s similarities to catamaran hulls that often have twins. Unlike twin-outboard monohulls that have their motors close together on the transom, the 25 Legacy LT has its twin engines placed far apart on the outer pontoons, making those horsepower more useful than just for propulsion. Spreading the engines far apart helps with maneuverability at speed and around the dock, but it also opens up the center for getting in and out of the water using the stout stainless steel boarding ladder with swimming pool–style grabrails.
The setup allows the swim platform to be pushed far back in the middle, because there’s no engine there, delivering more real estate exactly where it’s needed. Manitou cleverly solved the riddle of how to integrate the ski tow and the ladder in the same location. It made the standard stainless steel ski tow large enough that any passenger can board and enter the water within its perimeter, a configuration that also keeps the tow line from chafing the engine cowlings, even during the hardest skier cut.
Eschewing the ubiquitous aluminum fencing/rail exterior used on most pontoons, Manitou uses an all-fiberglass exoskeleton to give the boat a bold look and an intricate molded shape that aluminum-clad pontoons can’t achieve. While Manitou offers some of the industry’s boldest color choices, such as the metallic lime green model we tested last year, the top-of-the-line Legacy LT takes a different approach. The four color choices for the center panel are more conservative, as are the four different color choices for the surrounding fiberglass. For a little extra panache, buyers have a choice of four colors for the powder-coated rubrail and its stainless steel protector.
The model I tested took the current hot trend of gray to the extreme, incorporating a two-tone automotive paint job on the exterior that was a perfect match with its Yamahas. Inside, the upholstery was dark and light gray with black piping. It exuded classiness. The bow entry gate is cut from one piece of billet aluminum and was powder-coated to match the boat’s color scheme. It’s heavy, so Manitou wisely designed it to lock into place, whether open or closed, for extra security.
Manitou will rig its boats with any outboard brand, a smart move to satisfy customer preference that’s made even smarter by the fact that in certain areas of the country buyers might only have one outstanding dealer nearby. The dual-engine options on this boat range from 150s all to way to Mercury Racing’s new 400R, but the cost for the alpha dog package — the Mercury XL Carbon Edition with twin 400R outboards — is an additional $101,475.
Our test boat featured Yamaha F300s, which add $66,075 to the base price of $92K. Buyers can take the Yamaha option all the way to a pair of F350 V-8s, but the additional 402 pounds, not to mention the extra $16,275, make the F300s the Yamaha sweet spot. The acceleration was breathtaking, giving the 25 Legacy LT a time to plane of 2.1 seconds and a time to 30 mph of four seconds flat — one of the quickest times we recorded during testing for 2018, regardless of boat type. Top speed was an un-pontoon-like 63.3 mph.
Wisely, Manitou offers only one tube configuration for the Legacy LT, and that’s its industry-changing SHP (Sport Handling Package): twin 25-inch logs on the outside and an oversized 27-inch center tube that’s been dropped so it’s 5¼ inches lower than the outer tubes. The arrangement results in a pontoon that mimics a V-hull and leans in noticeably during hard turns — despite having positive-angle lifting strakes on both sides of all tubes, which we’ve learned tend to “push back” in hard corners and normally result in a flat cornering attitude. Despite being nearly 27 feet long and weighing 4,310 pounds, the 25 Legacy LT was very nimble and stayed hooked up even when I turned the wheel all the way to it stops.
The 25 Legacy LT is a good choice for boaters who live on large bodies of water and need the buoyancy the big center tube and six lifting strakes generate. The tubes are tipped with what Manitou calls Barracuda nosecones. Saber-sharp and reinforced, they effortlessly cleave through larger waves.
Twin engines make docking easier, especially when they are spread as far apart as they are on the Manitou. Our test boat took it to the next level with joystick docking, though it’s the only Yamaha-powered joystick boat I’ve seen that didn’t use the Helm Master system. Instead, Manitou offers SeaStar Solutions’ Optimus 360 system ($16,250), which worked very well. With it, drivers can walk the pontoon sideways. Remember, though, to let go of the joystick control before reaching the dock, because the outboards can reach outside the protection of the pontoons and get their cowling dinged.
Our test boat was fully rigged for watersports, including an optional Sport Arch ($10,000) that was color-matched to the exterior and had a Bimini top, a ski tow — combined they give the Legacy LT two tow points than can handle any watersport — and an optional in-floor locker set deep into the 27-inch center tube ($1,500). The boat had an optional forward Bimini ($1,100). A pop-up privacy booth was set into the port bow recliner.
To enhance the entertainment factor, the 25 Legacy LT might have one of the best standard stereos I’ve ever seen: an 800-watt JL Audio system with a subwoofer and six lighted speakers, including two on the transom that fire rearward, for some tunes while swimming. The only stereo option is a pair of coffee cans on the Sport Arch that cost $1,875.
The 25 Legacy LT features quad loungers with fiberglass frames that continue the overall theme. The two in the stern are slightly shorter. Perhaps the best option on the boat is the upgrade to a companion bucket seat called Aqua Lounger that includes a kick-out footrest ($250). Standard features abound, so buyers won’t have to check very many boxes on the options list. At the helm, there’s both a standard Simrad Evo 3 smart screen and a seven-inch Murphy display that allows the driver to control any of the boat’s systems. Our test boat had the optional Yamaha CL seven-inch smart screen ($550), which replaced the Simrad unit. Manitou offers a choice of beige or gray vinyl flooring as standard, but 13 options range from $1,250 to $1,300.
The standard 25 Legacy LT is well lit with both interior and exterior lights, and items such as speakers and cupholders glow blue. For refreshments, Manitou offers several custom cooler options, including an Orion 45 Super Cooler ($561) that has a Manitou-logoed top pad or a more modestly priced soft-side carryon ($63). For on-the-water dining, grab the Magma grill option for $388.
Purchased by Steve and Marilynn Myers, Denver, N.C.
Purchased at Foothills Marina, Mooresville, N.C.
WHAT WE LIKED
Fit and finish/Attractive styling/Rough-water handling/Turning ability/900-watt stereo/Power Bimini top
WHAT WE WOULD CHANGE
I would like to have gone with the twin-engine option but my budget ran out at one 250 hp outboard.
WHY WE BOUGHT IT
We have had the same Correct Craft ski boat since 1980 and a twin-tube Sweetwater pontoon we bought in 1994. We had no intention of buying another boat until we went to the Charlotte Boat Show and fell in love with the Manitou Legacy. We loved its styling and realized it could replace our two older boats. We live on Lake Norman, which is large, and visiting someone across the lake could take an hour on our old pontoon and we worried about weather kicking up. With the Manitou, we can make it in 25 minutes. We were tempted by the twin-engine version, but the Yamaha VMAX SHO 250 pushes it really well. On our first trip, we had 11 people on board and one of our guests wanted to go slalom skiing; we were surprised when he got up easily. We have four grown kids and a 5-year-old grandson, and they like to go sightseeing, tubing and skiing. The buying process at Foothills Marina was great. I told them what features I wanted and what I wanted to do with the boat, and they made sure it was properly equipped. After the sale, they went to great lengths to make sure my
For many people, pontoon boats are associated with Grandpa’s old ‘toon idling lazily around the lake with the grandkids fishing off the side. Early pontoons were not fast enough for watersports and had few of the modern conveniences that cuddy cabins and bowriders could provide.
In the late 1980s, manufacturers like Manitou Pontoons from Lansing, Michigan saw the potential of a faster pontoon boat and started designing models that could handle bigger engines. When 115-hp outboards appeared on the back of pontoons, customers that once said they would never get a pontoon took a second look.
The addition of a third tube to pontoon designs increased structural stability and buoyancy, and opened the door to even heavier, higher-horsepower engines. The increase in power allowed pontoons to pull skiers and tubers, and created a boat that was more appealing and versatile.
The 2018 Manitou X-Plode XT is a shining example of pontoon potential. With the X-Plode, Manitou set out to change the pontoon stereotype of a party barge into that of a fast, colorful, full-featured sportboat that could outperform many of its V-hulled cousins. The Manitou X-Plode XT accomplishes that mission with style and ease, while carrying more passengers, too.
A 70 mph pontoon?
When someone invites you to go for a ride on their shiny new pontoon boat, the last thing you expect to need is a pair of goggles. But goggles were the one thing I was missing when I met Greg and Tim from Manitou Pontoons at Duck Lake — about 20 miles south of Lansing, Michigan — to go for an afternoon cruise.
Manitou has built pontoon boats at their headquarters in Lansing for more than 30 years. They use Duck Lake for testing because it has a clean, predictable bottom free of prop-eating obstructions and submerged surprises that might create an unpleasant situation if struck at 70 mph.
Yes, that’s correct. Seventy mph. Seven, zero. And yes, on a pontoon boat.
Sitting at the dock, the 27-foot X-Plode XT looks like it’s straining at the lines. The boat comes in several color combinations, including more tame options like black or white. Customers who want to stand out from the crowd can choose a bright orange or electric lime green X-Plode.
Manitou works closely with several outboard manufacturers to ensure their engines are installed to the highest factory specifications and to offer their customers power options that best fit their needs. Our test boat featured twin Mercury 400-hp engines, but twin 300s are the most popular choice for the X-Plode series. Customers can also choose from smaller or single engine configurations.
Manitou takes their manufacturing standards to the extreme. With finished storage compartments, built-in seating hardware, one-piece aluminum safety doors, and engine mounts built to withstand the power and weight of twin outboards, Manitou’s workmanship, fit and finish are exemplary.
The Manitou X-Plode XT is offered in several floorplans, including the new-for-2018 27-foot RFX layout. All of the structures from the deck up are fiberglass. Vinyl seating and non-skid vinyl decks with snap-down covers resist stains and damage, making the entire boat easy to clean with a boat brush and a hose.
Felt-lined storage compartments are hidden underneath the seats, and a hatch in the floor allows access to the interior of the center tube. This 6-foot storage space is great for stashing longer items like skis or covers, and also includes an automatic bilge pump to ensure the contents stay dry.
Loud and proud
Creature comforts such as LED accents in the cupholders, around seat bases and on the sport arch are just plain cool. JL Audio is a standard feature with an amp, a subwoofer and LED-lit speakers throughout the boat. A color-matched Bimini and mooring cover are also included. A pop-up privacy station allows guests to change out of wet swimsuits before dining at the standard aft table.
Electronic options from Manitou’s engine partners are a nice touch. Systems such as Mercury’s joystick controls and VesselView provide engine feedback and precise handling in tight spaces. Manitou’s own Smart Touch screen gives the captain control over lighting, entertainment and navigation features.
Manitou recognized the benefits of the third pontoon early on. Structural integrity is improved with the extra tube, but Manitou went a step further and created a patented V-Toon design. The result is a faster, better handling pontoon boat.
With precise placement of the third tube and the addition of scientifically designed lifting strakes, Manitou has create a pontoon hull profile that mimics a V-bottomed boat. The design climbs up on plane with minimal bow lift, rides softer and more stable in rough water, and takes a hard turn with the same control and feel as a V-hull.
With Tim at the wheel and Greg up front, we went for a ride down the lake. I didn’t really know what to expect from a 70 mph pontoon boat. As we began to climb in speed, I was very glad I remembered what it was like to fly across open water and had taken off my glasses before they were ripped from my face.
When we hit just under 70 mph carrying three big guys and a full gas tank, I understood why a dog hangs out of a car window with his cheeks flapping. I had to fight the urge to grin like a cartoon character and let my tongue hang out.
Turning back, I was really impressed by the stable feel as the boat leaned into turns like a V-hull. We climbed back up to full speed again before criss-crossing our own wake and that of another boat. The ride was always dry and smooth.
Best of both worlds
The Manitou X-Plode XT is difficult to label. It’s a hard-charging, smooth-riding dayboat that reminds you it’s a pontoon when 15 people can find comfortable seats. With the sport arch, it could be mistaken for a ski boat and easily tows adult wakeboarders and tubers. The best classification I could come up with is “high-speed aquatic entertainment platform.”
We ran the X-Plode XT back toward the dock, then stopped and idled up the lake for a while so we could talk. As I tried to think of any last questions or clarification I might need, we all grew quiet, enjoying the fall air and beautiful view. After riding in silence for a few minutes, I turned to Tim, and with a silly grin I said, “Do it again.”
Tim’s grin matched mine as he leaned forward and pressed his glasses securely onto his face. Out of the corner of my eye, I saw Greg grab one of the handrails as the twin Mercury 400s started to wind up, and we tore off down the lake like a rocket.
One thing is certain: This is not your grandpa’s pontoon boat!
Our race team has grown accustom to winning the Pontoon & Deckboat Magazine barrel races having done so the last three years. Perhaps these 3 previous years of domination have kept the competition away; only one other company arrived to see how they stacked up to V-Toon Technology. Even the new, dual engine category, could not entice any competition out to the event. The entire article about last September’s event from Pontoon and Deck Boat Magazine can be read below.
To find out more or subscribe to Pontoon and Deck Boat Magazine follow this link www.harrispublishing.com/pontoon-deck-boat
Lansing, MI – On October 7th the Capital Area Manufacturing Council (CAMC) conducted multiple tours of local manufacturing companies to recognize National Manufacturing Day (MFG Day). The goal of this event was to expose Middle and High School students and teachers to the strong Manufacturing Industry in the Lansing, MI area. Manitou Pontoon Boats was 1 of the 18 manufacturing facilities that participated in this event by hosting two groups of students and teachers. The group that came learn about and tour the facility was the engineering, welding, and machining students and teachers from the Capital Area Career Center Mason in Mason. For more information on CAMC follow this link www.camconline.org/mfgday.php
Manitou Expands – Moving forward by moving in (Complete article can be read by scrolling to the bottom of the page)
Moving forward by moving in
By Brady L. Kay
Work smarter, not harder was the general idea behind the decision to relocate Triton Industries and the pontoon manufacturing plant to a larger building after years of working in a tight 50,000-square-foot building while still producing beautiful boats. In 2011, demand was growing for its high-end Manitou pontoons and the Delta Township facility in Michigan could no longer keep the secret quiet, relocating was unavoidable.
President Scott VanWagenen was hesitant to break the team into two shifts and knew it was just a matter of time until they would be forced to move if they wanted the company to continue to grow.
“We couldn’t stay where we were,” recalls the Triton Industries president, stressing the difficult choice for the company that was founded in Lansing in 1985 and then relocated to the Delta Township building ten years later. There was also pressure to move near suppliers in Indiana and the sad reality was the innovative designs its R&D team was coming up with couldn’t be easily produced in their current facility at that time.
But then a building went on the market in nearby Watertown Township in the spring of 2014 and new hope was discovered. With the help of Michigan Economic Development Corp. and Lansing Economic Area Partnership and grants that brought sewer lines to the building, the $6 million, 144,000-square-foot facility became Manitou’s home.
Triton Industries now owned the building and the 10 acres of land that came with it, but it wasn’t exactly turn key ready. The building previously owned by Wolverton Industries needed to be converted from a pet food distributor warehouse to an updated pontoon manufacturing plant and that wasn’t going to be easy.
“The biggest steps were electrical, like running the power we needed for all of the machinery and a fire suppression system, along with an access road all the way around the building for the fire department,” says Greg VanWagenen, the director of marketing and communications at Triton Industries. “Then air hoses, power lines, as well as a heavy modification to the offices that were in really bad shape. There hadn’t been a lot of upkeep over the years so we had problems with the roof, painting outside, plus adding offices inside the actual plant. It really looks like a new building now and some people might think that if they didn’t know the history of it.”
Today with a building that is over two-and-a-half times larger than the former location, the workforce has continued to expand and now includes a total of 118 employees. Manitou’s growth has not only earned it recognition from the Lansing Regional Chamber of Commerce, but now quality pontoon boats are being built at a pace of around 40 a week.
“We’re doing on average two more boats in an eight hour day,” says Greg. “In our old building if we were averaging six boats a day we’d be occasionally staying late or working Saturdays and almost all of that was due to the space and the constraints the old building gave us. One of the biggest advantages is our finishing and quality control with the lighting and being able to see any issues with the boats and being able to check them off at the end. If something is wrong we’re able to push the boat aside and wait until we can fix it and get it out the door, where before if one boat stopped it stopped all the boats in the production line because we didn’t have the room to juggle things around.”
Part of the demand to have more pontoons built each week is credited to Russ Hafner, the company’s sales manager who according to Greg has done a great job getting reps in place and building its dealer network, “Russ has done a great job, especially in the Texas, Oklahoma and Arkansas markets where we didn’t have a lot of representation before.”
Room For Innovation
Besides the overall expanded number of boats rolling off the assembly line each day, the new facility now makes it possible to further explore those innovative designs and features Manitou is best known for. In fact, according to Greg, the new X-Plode XT and Legacy LT models that were released last year with the fiberglass walls wouldn’t have been possible without their new building.
“The XT and LT models couldn’t have been developed and we could never offer something like a twin engine boat that we’ve started working on,” says the marketing director. “The R&D department now has the proper area to test and build new models and workout any kinks those models might have and we didn’t have that in our other building. There was no where to work on a single boat and bring it out and in to tweak things. It was a lot of work before and a lot of juggling.”
Intentional or not, news of the twin engine Manitou Legacy was now out, which had the PDB staff that was on hand for the facility tour asking the obvious question, “can we see this twin engine Manitou?”
As we walked into the R&D section of the building we were met by Dave Curtis, the vice president of operations and inventor of the V-Toon who had a big grin on his face. He was beyond excited to show us what he had been working on. Since joining the company back in the late 80s as a welder right out of high school, Dave has been the mastermind behind a lot of other key developments that help distinguish Manitou pontoon from its competitors.
Others in this area who have been instrumental in the development of the twin engine Manitou included R&D engineer Jon Miller as well as Tim Peters who is best known for his driving abilities as the official boat tester.
“Again, part of it is the space,” explained Greg as we walked around the prototype model. “We didn’t have the space we needed before to do some of the things we wanted to do and this twin engine model is something we really wanted to do.”
With room to now grow, the sky is once again the limit for Triton Industries. Looking back on all that Manitou was able to accomplish out of its old building, it’s kind of exciting to imagine what this Michigan-based manufacturer will come out with next.
“This building marks the beginning of a lot of new and fun things for Manitou,” concluded the Triton Industries president. “We’ve done a great job so far but really the future is ahead of us.”
Manitou Pontoon Boats is expanding to a new location in Lansing. Photo taken 8/7/2014 by Greg DeRuiter(Photo: Greg DeRuiter)
There’s a “what might’ve been” in the success story of Triton Industries.
In 2011, demand was growing for its high-end Manitou pontoons. Triton’s Delta Township facility was too small, and President Scott VanWagenen said the company was hesitant to break the team into two shifts.
“We couldn’t stay where we were,” he said, stressing the difficult choice for the company founded in Lansing in 1985. Pressure to move near suppliers in Indiana and 2016 designs that couldn’t be produced in the old facility “brought us to our knees.”
But then a facility went on the market in Watertown Township in spring 2014. With the help of Michigan Economic Development Corp. and Lansing Economic Area Partnership and grants that brought sewer lines to the building, the $6 million, 160,000-square-foot facility became Manitou’s home in August. It’s two-and-a-half times larger than the former location; the workforce expanded from 70 to 95. Within the next 16 months, VanWagenen expects to hire 15 more. Manitou’s growth has earned it recognition from the Lansing Regional Chamber of Commerce.
“It was so important for us to stay here,” he said.
What’s kept Manitou strong?
Scott VanWagenen (Photo: Courtesy photo)
I’m so passionate about my people. And all my employees were hired locally. I have quite a few people who’ve been with me for 30 years. Our vice president of operations, Dave Curtis, invented the V-Toon (which accelerates and maneuvers like a V-hull boat). He started in 1986 or ’87 as a welder right out of Grand Ledge High School. You have to be proud of people like that.
What is Manitou celebrating about 2015 and what’s next in 2016?
Every year our people come with new designs that are different from anything else. (Designers) just keep coming up with things that blow my mind. Our 2016 year started in August, and our sales are up and our unit orders are up close to 20 percent over last year — and now we have the space to build those.
Why do you love working at Manitou?
I see the passion that our people have for the product, the pride they take in the product, the innovation they bring the product. I just brought these people together and let them spread their wings and they’ve done a tremendous job of it.
Erin F. Wasinger, for the Lansing State Journal