Lansing, Michigan – Manitou Pontoon Boats is delighted to announce that they are once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service. The 2017 Marine Industry CSI Award in the Pontoon Boats category marks the 16th consecutive CSI awarded to Manitou Pontoon Boats. This makes it every year since the awards inception.
The NMMA, the nation’s leading boating trade association, represents a wide range of businesses in the marine industry. They recognize manufacturers that actively monitor and measure customer satisfaction levels and then take actions to further improve customer satisfaction. The CSI Awards only recognize boating manufacturers that maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction.
“Receiving the 16th consecutive award is an honor. We have built pontoon boats for over 30 years now; we would not be able to say that without happy customers. The CSI program allows us to monitor our product satisfaction in near real time which is invaluable to improvement” said Scott VanWagenen, President of Manitou Boats.
Manitou understands that connecting with its customers to identify their personal needs on their pontoon boats is essential to providing them with the best customer service experience possible. We use this information to more accurately grade a customer’s opinion of their new pontoon boat, and to improve customer satisfaction moving forward.
Our race team has grown accustom to winning the Pontoon & Deckboat Magazine barrel races having done so the last three years. Perhaps these 3 previous years of domination have kept the competition away; only one other company arrived to see how they stacked up to V-Toon Technology. Even the new, dual engine category, could not entice any competition out to the event. The entire article about last September’s event from Pontoon and Deck Boat Magazine can be read below.
To find out more or subscribe to Pontoon and Deck Boat Magazine follow this link www.harrispublishing.com/pontoon-deck-boat
Lansing, MI – On October 7th the Capital Area Manufacturing Council (CAMC) conducted multiple tours of local manufacturing companies to recognize National Manufacturing Day (MFG Day). The goal of this event was to expose Middle and High School students and teachers to the strong Manufacturing Industry in the Lansing, MI area. Manitou Pontoon Boats was 1 of the 18 manufacturing facilities that participated in this event by hosting two groups of students and teachers. The group that came learn about and tour the facility was the engineering, welding, and machining students and teachers from the Capital Area Career Center Mason in Mason. For more information on CAMC follow this link www.camconline.org/mfgday.php
Manitou Expands – Moving forward by moving in (Complete article can be read by scrolling to the bottom of the page)
Moving forward by moving in
By Brady L. Kay
Work smarter, not harder was the general idea behind the decision to relocate Triton Industries and the pontoon manufacturing plant to a larger building after years of working in a tight 50,000-square-foot building while still producing beautiful boats. In 2011, demand was growing for its high-end Manitou pontoons and the Delta Township facility in Michigan could no longer keep the secret quiet, relocating was unavoidable.
President Scott VanWagenen was hesitant to break the team into two shifts and knew it was just a matter of time until they would be forced to move if they wanted the company to continue to grow.
“We couldn’t stay where we were,” recalls the Triton Industries president, stressing the difficult choice for the company that was founded in Lansing in 1985 and then relocated to the Delta Township building ten years later. There was also pressure to move near suppliers in Indiana and the sad reality was the innovative designs its R&D team was coming up with couldn’t be easily produced in their current facility at that time.
But then a building went on the market in nearby Watertown Township in the spring of 2014 and new hope was discovered. With the help of Michigan Economic Development Corp. and Lansing Economic Area Partnership and grants that brought sewer lines to the building, the $6 million, 144,000-square-foot facility became Manitou’s home.
Triton Industries now owned the building and the 10 acres of land that came with it, but it wasn’t exactly turn key ready. The building previously owned by Wolverton Industries needed to be converted from a pet food distributor warehouse to an updated pontoon manufacturing plant and that wasn’t going to be easy.
“The biggest steps were electrical, like running the power we needed for all of the machinery and a fire suppression system, along with an access road all the way around the building for the fire department,” says Greg VanWagenen, the director of marketing and communications at Triton Industries. “Then air hoses, power lines, as well as a heavy modification to the offices that were in really bad shape. There hadn’t been a lot of upkeep over the years so we had problems with the roof, painting outside, plus adding offices inside the actual plant. It really looks like a new building now and some people might think that if they didn’t know the history of it.”
Today with a building that is over two-and-a-half times larger than the former location, the workforce has continued to expand and now includes a total of 118 employees. Manitou’s growth has not only earned it recognition from the Lansing Regional Chamber of Commerce, but now quality pontoon boats are being built at a pace of around 40 a week.
“We’re doing on average two more boats in an eight hour day,” says Greg. “In our old building if we were averaging six boats a day we’d be occasionally staying late or working Saturdays and almost all of that was due to the space and the constraints the old building gave us. One of the biggest advantages is our finishing and quality control with the lighting and being able to see any issues with the boats and being able to check them off at the end. If something is wrong we’re able to push the boat aside and wait until we can fix it and get it out the door, where before if one boat stopped it stopped all the boats in the production line because we didn’t have the room to juggle things around.”
Part of the demand to have more pontoons built each week is credited to Russ Hafner, the company’s sales manager who according to Greg has done a great job getting reps in place and building its dealer network, “Russ has done a great job, especially in the Texas, Oklahoma and Arkansas markets where we didn’t have a lot of representation before.”
Room For Innovation
Besides the overall expanded number of boats rolling off the assembly line each day, the new facility now makes it possible to further explore those innovative designs and features Manitou is best known for. In fact, according to Greg, the new X-Plode XT and Legacy LT models that were released last year with the fiberglass walls wouldn’t have been possible without their new building.
“The XT and LT models couldn’t have been developed and we could never offer something like a twin engine boat that we’ve started working on,” says the marketing director. “The R&D department now has the proper area to test and build new models and workout any kinks those models might have and we didn’t have that in our other building. There was no where to work on a single boat and bring it out and in to tweak things. It was a lot of work before and a lot of juggling.”
Intentional or not, news of the twin engine Manitou Legacy was now out, which had the PDB staff that was on hand for the facility tour asking the obvious question, “can we see this twin engine Manitou?”
As we walked into the R&D section of the building we were met by Dave Curtis, the vice president of operations and inventor of the V-Toon who had a big grin on his face. He was beyond excited to show us what he had been working on. Since joining the company back in the late 80s as a welder right out of high school, Dave has been the mastermind behind a lot of other key developments that help distinguish Manitou pontoon from its competitors.
Others in this area who have been instrumental in the development of the twin engine Manitou included R&D engineer Jon Miller as well as Tim Peters who is best known for his driving abilities as the official boat tester.
“Again, part of it is the space,” explained Greg as we walked around the prototype model. “We didn’t have the space we needed before to do some of the things we wanted to do and this twin engine model is something we really wanted to do.”
With room to now grow, the sky is once again the limit for Triton Industries. Looking back on all that Manitou was able to accomplish out of its old building, it’s kind of exciting to imagine what this Michigan-based manufacturer will come out with next.
“This building marks the beginning of a lot of new and fun things for Manitou,” concluded the Triton Industries president. “We’ve done a great job so far but really the future is ahead of us.”
Manitou Pontoon Boats is expanding to a new location in Lansing. Photo taken 8/7/2014 by Greg DeRuiter(Photo: Greg DeRuiter)
There’s a “what might’ve been” in the success story of Triton Industries.
In 2011, demand was growing for its high-end Manitou pontoons. Triton’s Delta Township facility was too small, and President Scott VanWagenen said the company was hesitant to break the team into two shifts.
“We couldn’t stay where we were,” he said, stressing the difficult choice for the company founded in Lansing in 1985. Pressure to move near suppliers in Indiana and 2016 designs that couldn’t be produced in the old facility “brought us to our knees.”
But then a facility went on the market in Watertown Township in spring 2014. With the help of Michigan Economic Development Corp. and Lansing Economic Area Partnership and grants that brought sewer lines to the building, the $6 million, 160,000-square-foot facility became Manitou’s home in August. It’s two-and-a-half times larger than the former location; the workforce expanded from 70 to 95. Within the next 16 months, VanWagenen expects to hire 15 more. Manitou’s growth has earned it recognition from the Lansing Regional Chamber of Commerce.
“It was so important for us to stay here,” he said.
What’s kept Manitou strong?
Scott VanWagenen (Photo: Courtesy photo)
I’m so passionate about my people. And all my employees were hired locally. I have quite a few people who’ve been with me for 30 years. Our vice president of operations, Dave Curtis, invented the V-Toon (which accelerates and maneuvers like a V-hull boat). He started in 1986 or ’87 as a welder right out of Grand Ledge High School. You have to be proud of people like that.
What is Manitou celebrating about 2015 and what’s next in 2016?
Every year our people come with new designs that are different from anything else. (Designers) just keep coming up with things that blow my mind. Our 2016 year started in August, and our sales are up and our unit orders are up close to 20 percent over last year — and now we have the space to build those.
Why do you love working at Manitou?
I see the passion that our people have for the product, the pride they take in the product, the innovation they bring the product. I just brought these people together and let them spread their wings and they’ve done a tremendous job of it.
Erin F. Wasinger, for the Lansing State Journal
Manitou Pontoon Boats Signs 9 New Dealers for the 2016 Model Year
Lansing, MI November 10, 2015 — With the addition of 9 new dealers since August, Manitou Pontoon Boats is proud to have quality representation in several key new markets. The following dealers will now carry Manitou Pontoon Boats for the 2016 model year:
- Echo Bay Marina, Brookfield, CT
- Stuckey & Grimes Xtreme Marine, Hot Springs, AR and Sherwood, AR
- Waterfront Marine, Somers Point, NJ
- Marine Blue, Canandaigua, NY
- Bi State Marine, Erie, MI
- Indian Hills Marina, Bernice, OK
- Bayside Marina, Moneta, VA
- Trexlers Marina Union, MI
- Liberty Marine Center, Grayslake IL
“As we grow and expand our product offering, filling in open territories is key to sustained success” said Sales Manager Russ Hafner. “The Manitou brand is strengthening every day, much of this is due to our patented V-Toon technology hull that provides customers the best pontoon handling on the water” This latest dealer expansion comes on the heels of Manitou’s relocation to their new manufacturing facility in Lansing, MI. “The new facility is 3 times the size of our previous plant and gives us plenty of room to increase production and meet the demands of our growing dealer network” Hafner said. “We have a lot of positive momentum and are actively recruiting dealers in many markets, especially the southeast and southwest of the country” If you’re interested in learning how Manitou can fit into your dealership, please contact the Regional Sales Manager for your area.
Jason Thusius – firstname.lastname@example.org – IA, WI, Eastern MN, Northern IL, KS, NE
Bill Anderson – email@example.com – AZ, NV, CA, WA, ID, CO, NM, WY, UT, OR, MT
James Swant – firstname.lastname@example.org – MO, Southern IL, KY, IN, WV, OH
Vern Nelson – email@example.com – Western Canada, Western MN, ND, SD
Brian Furst – firstname.lastname@example.org – FL, GA, AL, MS, TN
John Carter – email@example.com – NC, SC, VA
Greg Matyniak – firstname.lastname@example.org – MI
Sam Farstead – email@example.com – TX, LA, AR, OK
Steve Bosley – firstname.lastname@example.org – PA, NY, NJ, RI, NH, ME, MD, DE, MA, CT, VT, Ontario
Bloomington, IN — For the third consecutive year, Manitou Pontoon Boats finished first in all three outboard motor categories in Pontoon and Deck Boat Magazine’s McKainer Pontoon Barrel Race. This year the annual event took place in Bloomington, IN. The race showcases the speed and maneuverability of the top pontoon boats on the market. 12 brands of pontoon boats participated in this year’s PDB Days and Roundup.
The three outboard motor categories of the Barrel Race included: Pontoons with outboard power of up to 150hp, pontoons with outboard power from 175-200hp and pontoons with outboard power of 225hp and more. One notable entry was a Sylvan pontoon with twin 250 HP Yamaha engines. After everyone ran the course Manitou’s 23 Encore RF SHP with an Evinrude 250 HO gen 2 finished 5 seconds ahead of the next closest boat, the twin outboard Sylvan. Once again this demonstrates that simply adding more horsepower to a pontoon is no match for a superior hull design. Interestingly the 21 Oasis SHP with a 200 G2 HO would have also beaten the Sylvan by roughly 2 seconds.
“To witness these results year after year is a testament to the superior design and unrivaled efficiency of our V-Toon® Hull” remarked company President Steven VanWagenen.