Lansing, Michigan – Manitou Pontoon Boats is delighted to announce that they are once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service. The 2018 Marine Industry CSI Award in the Pontoon Boats category marks the 18th consecutive CSI awarded to Manitou Pontoon Boats. This makes it every year since the awards inception.
The NMMA, the nation’s leading boating trade association, represents a wide range of businesses in the marine industry. They recognize manufacturers that actively monitor and measure customer satisfaction levels and then take actions to further improve customer satisfaction. The CSI Awards only recognize boating manufacturers that maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction.
“Receiving the 18th consecutive award is an honor. We have built pontoon boats for over 30 years now; we would not be able to say that without happy customers and the best employees in the industry. The CSI program allows us to monitor our product satisfaction in near real time which is Critical to improvement” said Cory Highfield, General Manager of Manitou Pontoon Boats.
Manitou understands that connecting with its customers to identify their personal needs on their pontoon boats is essential to providing them with the best customer service experience possible. We use this information to more accurately grade a customer’s opinion of their new pontoon boat, and to improve customer satisfaction moving forward.
Boats was honored with the J.D. Power and Associates award for "Highest
in Customer Satisfaction with Pontoon Boats" at the Miami International Boat Show yesterday.
"Receiving this award is a public declaration of what Manitou has
believed all along, quality boats and superior service translate into
satisfied customers. I believe our cutting edge product offering,
lifelong employee base, loyal service oriented dealers and numerous
satisfied customers are what have made receiving this award possible"
said Scott VanWagenen, president of Manitou Pontoon Boats.
J.D. Power and Associates measures customer satisfaction and product
performance in six factors for the pontoon segment: engine;
ride/handling; helm/instrument panel; design/styling; sound system; and
fishing. In all, J.D. Power and Associates surveys thousands of
consumers to determine the level of satisfaction for the annual award.
Scott Wagoner, Vice President of Sales, Manitou Pontoon Boats said, "We
are very excited that this is the second time in the past three years
that Manitou has received this prestigious award. At Manitou our focus
has always been to build a quality pontoon boat with a most recent
emphasis on performance handling pontoons equipped with V-Toon
Technology TM. We take great pride in receiving the J.D. Power and
Associates award and thanks goes to all of our dealers and employees
for their hard earned efforts."
"On the test ride, the SHP performed as advertised, heeling (banking is
the aeronautical term) into a turn, especially when the wheel is hard
over, making it a delight to drive."
* Headquartered in Westlake Village, Calif., J.D. Power and Associates
is an ISO 9001-registered global marketing information services firm
operating in key business sectors including market research,
forecasting, performance improvement, training and customer
satisfaction. The firm's quality and satisfaction measurements are
based on responses from millions of consumers annually. For more
information on car reviews and ratings, car insurance, health
insurance, cell phone ratings, and more, please visit JDPower.com. J.D.
Power and Associates is a business unit of The McGraw-Hill Companies.