Manitou sweeps customer satisfaction with 20th consecutive CSI Award
Lansing, Michigan, February 24, 2022 – BRP Inc. (TSX:DOO; NASDAQ:DOOO) announces that Manitou pontoon boats is once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service.
The 2021 Marine Industry CSI Award in the Pontoon Boats category marks the 20th consecutive CSI awarded to Manitou pontoon boats – every year since the award’s inception. Award recipients were acknowledged on Thursday, February 17th during the Innovation Awards Breakfast at the 2022 Progressive® Insurance Miami International Boat Show.
The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2021 and December 31, 2021.
“We are honored to accept our 20th consecutive award for outstanding customer satisfaction,” said Garrett Koschak, Manager, Global product strategy, Manitou. "We know that being on the water is all about making memories that will last a lifetime. We take great pride in crafting every Manitou inch by inch to ensure each boating day is one to remember forever. There's the way others do it, and there's the Manitou way - higher standards, smarter innovation, and more refined design - none of it possible without the dedication of Manitou employees"