Lansing, Michigan – Manitou Pontoon Boats is delighted to announce that they are once again a recipient of a Customer Satisfaction Index (CSI) Award from the National Marine Manufacturers Association (NMMA) for exceptional customer service. The 2017 Marine Industry CSI Award in the Pontoon Boats category marks the 16th consecutive CSI awarded to Manitou Pontoon Boats. This makes it every year since the awards inception.
The NMMA, the nation’s leading boating trade association, represents a wide range of businesses in the marine industry. They recognize manufacturers that actively monitor and measure customer satisfaction levels and then take actions to further improve customer satisfaction. The CSI Awards only recognize boating manufacturers that maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction.
“Receiving the 16th consecutive award is an honor. We have built pontoon boats for over 30 years now; we would not be able to say that without happy customers. The CSI program allows us to monitor our product satisfaction in near real time which is invaluable to improvement” said Scott VanWagenen, President of Manitou Boats.
Manitou understands that connecting with its customers to identify their personal needs on their pontoon boats is essential to providing them with the best customer service experience possible. We use this information to more accurately grade a customer’s opinion of their new pontoon boat, and to improve customer satisfaction moving forward.
What’s better than floating along in your pontoon boat? How about waterskiing or tubing behind the back of it while your friends drive you around? When you’re out on the lake cruising around, you can take things up a notch with a number of pontoon-friendly water sports, including wakeboarding and kneeboarding. There is more to it than just cranking up the speed, though. It is important to always put safety first and stay at the appropriate speed to keep things fun and friendly.
While traditional waterskiing is best done with the boat going between 21 and 26 mph, slow it down to about 16-20 mph when tubing. You should also equip your pontoon with an engine that is capable of reaching the speed you need, as well as equipment storage solutions and a tow bar. With the right gear on your pontoon, you and your friends will be able to enjoy your favorite water sports in no time!
There is nothing better than spending time with family and friends out on the water. While you’re enjoying the sun and the water, why not bring along your dog to join in on the fun? Before heading out on your pontoon boat, though, it is important to get your furry friend the stuff he or she needs so your dog can have fun and be comfortable, too.
Start by purchasing a doggy life jacket, which will make it easy for your dog to float around in the water even if he is not a strong swimmer. Next, be sure to add a floating dog ramp to your boat so that your dog can easily get back on board without issue.
Everyone knows that dogs love jumping into water, especially when you throw their favorite toy. A floating ball is the perfect accessory because you can easily keep the game of fetch going all day. When on the pontoon, your dog also needs a tether and harness to stay safe, as well as a cooling bed to keep from overheating. Learn more about how to get these accessories from Manitou!
Our race team has grown accustom to winning the Pontoon & Deckboat Magazine barrel races having done so the last three years. Perhaps these 3 previous years of domination have kept the competition away; only one other company arrived to see how they stacked up to V-Toon Technology. Even the new, dual engine category, could not entice any competition out to the event. The entire article about last September’s event from Pontoon and Deck Boat Magazine can be read below.
To find out more or subscribe to Pontoon and Deck Boat Magazine follow this link www.harrispublishing.com/pontoon-deck-boat
Lansing, MI – On October 7th the Capital Area Manufacturing Council (CAMC) conducted multiple tours of local manufacturing companies to recognize National Manufacturing Day (MFG Day). The goal of this event was to expose Middle and High School students and teachers to the strong Manufacturing Industry in the Lansing, MI area. Manitou Pontoon Boats was 1 of the 18 manufacturing facilities that participated in this event by hosting two groups of students and teachers. The group that came learn about and tour the facility was the engineering, welding, and machining students and teachers from the Capital Area Career Center Mason in Mason. For more information on CAMC follow this link www.camconline.org/mfgday.php
There’s nothing worse than hitting the lake and realizing you don’t know how to properly launch your boat. By the time you pull up to the ramp, it’s too late to take a crash course in maneuvering. Instead, save yourself both time and embarrassment by taking a moment now to learn how to launch your boat the correct way.
That means preparing ahead of time by disconnecting electrical outlets and stowing all safety equipment, transom straps, and mooring lines inside the boat. It also means learning how to back up into the water slowly and in a straight line, making only fine-tuned corrections until the water is just above the wheels of the trailer. To get the best results, practice your moves ahead of time in an empty parking lot. That way, you’ll be ready for launching the moment you pull up to the ramp.
Follow these simple steps outlined in our infographic, and you won’t have to fiddle haphazardly with your mooring lines and winch straps to the tune of honking horns and the shouts of impatient drivers.
Manitou Expands – Moving forward by moving in (Complete article can be read by scrolling to the bottom of the page)
Moving forward by moving in
By Brady L. Kay
Work smarter, not harder was the general idea behind the decision to relocate Triton Industries and the pontoon manufacturing plant to a larger building after years of working in a tight 50,000-square-foot building while still producing beautiful boats. In 2011, demand was growing for its high-end Manitou pontoons and the Delta Township facility in Michigan could no longer keep the secret quiet, relocating was unavoidable.
President Scott VanWagenen was hesitant to break the team into two shifts and knew it was just a matter of time until they would be forced to move if they wanted the company to continue to grow.
“We couldn’t stay where we were,” recalls the Triton Industries president, stressing the difficult choice for the company that was founded in Lansing in 1985 and then relocated to the Delta Township building ten years later. There was also pressure to move near suppliers in Indiana and the sad reality was the innovative designs its R&D team was coming up with couldn’t be easily produced in their current facility at that time.
But then a building went on the market in nearby Watertown Township in the spring of 2014 and new hope was discovered. With the help of Michigan Economic Development Corp. and Lansing Economic Area Partnership and grants that brought sewer lines to the building, the $6 million, 144,000-square-foot facility became Manitou’s home.
Triton Industries now owned the building and the 10 acres of land that came with it, but it wasn’t exactly turn key ready. The building previously owned by Wolverton Industries needed to be converted from a pet food distributor warehouse to an updated pontoon manufacturing plant and that wasn’t going to be easy.
“The biggest steps were electrical, like running the power we needed for all of the machinery and a fire suppression system, along with an access road all the way around the building for the fire department,” says Greg VanWagenen, the director of marketing and communications at Triton Industries. “Then air hoses, power lines, as well as a heavy modification to the offices that were in really bad shape. There hadn’t been a lot of upkeep over the years so we had problems with the roof, painting outside, plus adding offices inside the actual plant. It really looks like a new building now and some people might think that if they didn’t know the history of it.”
Today with a building that is over two-and-a-half times larger than the former location, the workforce has continued to expand and now includes a total of 118 employees. Manitou’s growth has not only earned it recognition from the Lansing Regional Chamber of Commerce, but now quality pontoon boats are being built at a pace of around 40 a week.
“We’re doing on average two more boats in an eight hour day,” says Greg. “In our old building if we were averaging six boats a day we’d be occasionally staying late or working Saturdays and almost all of that was due to the space and the constraints the old building gave us. One of the biggest advantages is our finishing and quality control with the lighting and being able to see any issues with the boats and being able to check them off at the end. If something is wrong we’re able to push the boat aside and wait until we can fix it and get it out the door, where before if one boat stopped it stopped all the boats in the production line because we didn’t have the room to juggle things around.”
Part of the demand to have more pontoons built each week is credited to Russ Hafner, the company’s sales manager who according to Greg has done a great job getting reps in place and building its dealer network, “Russ has done a great job, especially in the Texas, Oklahoma and Arkansas markets where we didn’t have a lot of representation before.”
Room For Innovation
Besides the overall expanded number of boats rolling off the assembly line each day, the new facility now makes it possible to further explore those innovative designs and features Manitou is best known for. In fact, according to Greg, the new X-Plode XT and Legacy LT models that were released last year with the fiberglass walls wouldn’t have been possible without their new building.
“The XT and LT models couldn’t have been developed and we could never offer something like a twin engine boat that we’ve started working on,” says the marketing director. “The R&D department now has the proper area to test and build new models and workout any kinks those models might have and we didn’t have that in our other building. There was no where to work on a single boat and bring it out and in to tweak things. It was a lot of work before and a lot of juggling.”
Intentional or not, news of the twin engine Manitou Legacy was now out, which had the PDB staff that was on hand for the facility tour asking the obvious question, “can we see this twin engine Manitou?”
As we walked into the R&D section of the building we were met by Dave Curtis, the vice president of operations and inventor of the V-Toon who had a big grin on his face. He was beyond excited to show us what he had been working on. Since joining the company back in the late 80s as a welder right out of high school, Dave has been the mastermind behind a lot of other key developments that help distinguish Manitou pontoon from its competitors.
Others in this area who have been instrumental in the development of the twin engine Manitou included R&D engineer Jon Miller as well as Tim Peters who is best known for his driving abilities as the official boat tester.
“Again, part of it is the space,” explained Greg as we walked around the prototype model. “We didn’t have the space we needed before to do some of the things we wanted to do and this twin engine model is something we really wanted to do.”
With room to now grow, the sky is once again the limit for Triton Industries. Looking back on all that Manitou was able to accomplish out of its old building, it’s kind of exciting to imagine what this Michigan-based manufacturer will come out with next.
“This building marks the beginning of a lot of new and fun things for Manitou,” concluded the Triton Industries president. “We’ve done a great job so far but really the future is ahead of us.”
When warmer weather arrives, it’s time to head to the water. Whether you enjoy cruising along the river or floating around the lake, spending time on a boat is a great way to spend the summer. Don’t have a boat yet? Then we’re here to help you find the right pontoon boat for your summer fun.
Pontoon boats are a popular selection for many people. These boats have “pontoons” attached to flat decks, giving them the buoyancy needed to stay afloat. What many people don’t realize is the variety of pontoons available. From a basic pontoon for trips with small groups of friends and family to luxury pontoons with all the bells and whistles, there is a pontoon that will meet your needs. There is even a pontoon that is designed specifically for a day on the lake fishing with your close friends.
Are you interested in learning more about the different types of pontoon boats available for you? Continue reading the following infographic. You’ll learn more about what makes each type of pontoon unique.